RETURNS: In no case are goods to be returned without first obtaining our permission.
Buyers shall pay the costs of return of any goods and shall use its best efforts to insure that all packaging materials that we supply are maintained in suitable conditions and to protect them from damage, including, without limitation, from forklifts and weather. Goods must be securely packed to reach us without damage.
Goods accepted for credit shall be subject to a restocking fee equal to 30% of the order price.
CANCELATION:When an order has been placed, it cannot be cancelled or any changes made afterwards whatever the reason. After your order has been delivered, you can return it unopened and undamaged within 30 days of delivery to qualify for a refund less 30% restocking fee. Please be aware, we don’t cover the cost of returns. Return shipping is the responsibility of the customer.
Felicity ESS relies on Felicity Group’s 17 years of professional experience in photovoltaic energy storage. It is a company focusing on the mid-to-high-end energy storage, integrating R&D, production, sales, A high-tech enterprise serving photovoltaic energy storage.
Scan to wechat :
After-sale service